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1. Reiss, Spencer, 'His Space', Wired, issue 14.07, July 2006, available at: www.wired.com/wired/archive/14.07/murdoch.html
2. Gilovich, T., and Medvec, V. H., 'The Experience of Regret:What,When, and Why', Psychological Review, vol. 102, 1995, pp. 379–395
3. Gray, David: 'Wanted: Chief Ignorance Officer', Harvard Business Review, November 2003, pp. 22–24
4. Bain & Co., 'Change or Die', Fast Company Magazine, May 2005, p. 60
index
AAMI
ABN Amro
AC Nielsen
accountability in business
bottom-up accountability
lateral accountability
top-down accountability
Across Asia on the Cheap (Wheeler)
'Action Precedes Clarity'
adapting to changing conditions
Adidas
Advertising Research Journal
AECOM
aesthetics, importance of
Age, The
Air New Zealand
Airport Express seeMercedes-Benz
Alcoa
Allard, J.
Allis, Janine
Allstate
Alstom
Amazon.com
American Airlines
American Idol
American Self-Help Group Clearinghouse
American Way (in-flight magazine)
Amoco Corporation
Andreevski, Toni
ANZ Bank
AOL
Apple
Apple Inc.
digital rights
Intel partnership
iPhone
iPod
iTunes
risk taker
Apprentice, The
Arctic Monkeys, The
Areva
Ark Financial
Armstrong, Lance
wristband movement
Arsenal
Aspirational Inside
Aspirational Outside
Asus
AT&T Labs
Atari
Australian Building Greenhouse Rating (ABGR)
Australian Defence Force
Australian Financial Review
Australian Idol
automobile industry (US)
Backus, Dale
Baidu.com
Bain & Co.
Bang & Olufsen
Barnes, John
BC Partners
BCG Strategy Group
Belkin
Bellagio casino hotel
Beomax
Berners-Lee, Tim
'Beyond Wealth' coaching
Big Bertha drivers
Big Brother
BiLo
bizrate.com
Bizarre Creations
BlackBerry
Blink: The Power of Thinking Without Thinking (Gladwell)
blogs
Blue Ocean Strategy (Kim and Mauborgne)
blue oceans (new markets)
Blue Ribbon Sport
Bluetooth
BMW
750hL series
hydrogen fuelling station
hydrogen powered
Bock, Laszlo
Body Shop, The
Boeing
Boost Juice
Booz Allen Hamilton Consulting
Borg, Björn
bottom-up accountability see accountability in business
Bowerman, Bill
BP Alternative Energy
BP Amoco
BP (Beyond Petroleum)
BP (British Petroleum)
BP Solar
brand identity
Brand Index UK
Branson, Richard
Brazil
BRIC economies
BRIDGE Methodology
Brin, Sergey
British Airways
Browne, John (BP CEO)
Brunswick Company
Building Code of Australia (BCA)
building good business
relationships
build trust
competence
deliver on promises
good manners
mindset shift
Bulletin, The
Burger King
ethical treatment of animals
Burton, Jake
Burton Snowboards
Business as Unusual (Roddick)
Business Software Alliance
BusinessWeek
Byrne, Rhonda
cable television provider
Cadbury Schweppes
Cakebread, Stephen
call centres
Callaway Golf
Caltex
CAMBIA (Centre for the Application of Molecular Biology to International Agriculture)
Campaign for Safe Cosmetics
Canada
Capgemini
Capital One
Capitol Records
Capon, Noel
carbon offset trading
Carrefours (France)
Case, Steve
Catco ID
CB Richard Ellis
Chambers, John
'change agent'
Change Begins with Me (Lee)
Channel
characterisation, in story
Chelsea
Chernin, Peter
Chevy Tahoe
China
piracy problems
Chinese imports
Chinese oil refineries
choice, overabundance of
CIA
CIO magazine
Cirque du Monde
Cirque du Soleil
Cisco Systems
Citi
'Citizenship in a Republic' speech (Roosevelt)
Clinton, Bill
cnet.com
Coles
Shell service station
collaboration with competitors
Columbia Business School
command-and-control model
Commonwealth Bank
Commonwealth Bank Foundation
competitive advantage
compression of distance see 'compression of space' under forces of change
compression of space see forces of change
compression of time see forces of change computer games
Concord Music Group
confusion management
Connect and Develop strategy
container shipping
Continental Airlines
control, giving up
coping with competition
corporate environmental responsibilities
corporate social responsibilities
Covey, Stephen R.
CRM (customer relationship management programs)
Csikszentmihalyi,Mihaly
Cuban,Mark
Current Affair, A
customer relationship management programs (CRM)
customised experience
CyberShot
DaimlerChrysler
Dallas Mavericks
Dartmouth University's Tuck School of Business
D'Aveni, Richard
DeHart, Jacob
Dell
Democratizing Innovation (Hippel)
detail, in story
Detroit Three
Devathasan, Anna
DHL
Dickson, Ian
digital information technology
digital music downloads
free downloads
legitimate downloads
digital video recorders
Foxtel IQ
TiVo (US)
disruptive technology
Ditto Music
Doctorow, Cory
Doom
Doritos
Dove soap
Duke University
Dunlop
DuPont
E3 games convention
EA Games
Earthlink
eBay
history of
purchase of Skype
Eli Lilly
empowering staff
emails
EMI
Eminem
emotions in decision making
Engin
Enron
Enron: The Smartest Guys in the Room
Ernst & Young
Estée Lauder
Esurance
Ethical Consumer magazine
European Molecular Biology Association
EverQuest
Experience Economy: Work is Theatre & Every Business a Stage (Gilmore & Pine)
Facebook
Fair Labor Association
fashion industry trends
fast broadband
'Fast, Good, Cheap'
Fast Retailing Company
FedEx
feedback loop
Ferrari
Fidelity
Fila
First Direct
First Luggage
Fitness First gym
flat-screen television
flexibility in business plans
Flow: The Psychology of Optimal Experience (Csikszentmihalyi)
Fluevog, John
Food Institute, The (US)
forces of change
increasing complexity
increasing compression of space
increasing compression of time
increasing expectations
increasing transparency and accountability
Ford
technology sharing
form see Total Ownership Experience
Forrester Research
Fortune
Fortune magazine
Four Seasons Hotel
Foxtel
Foxtel IQ
free open-source operating system see Linux
Fremantle Media
Froogle
Fuller, Simon
function
G6
Gallup
Gartner
Gates, Bill
Gauthier, Daniel
Gaze, Andrew
GE (General Electric)
Geek Squad
Geico
General Motors
Generation X
Generation Y
Generation Y: Thriving and Surviving with Generation Y at Work (Sheahan)
Geometry Wars: Retro Evolved
Ghemawat, Pankaj
Gilbert, Daniel
Gilchrist, Pete
Gilmore, James
Gladwell,Malcolm
GlaxoSmithKline
Global Climate Coalition
Global Ideas Bank
Gmail
GNU
Godfrey, Brett
Godin, Seth
Goldman Sachs
Google
business software market
purchase of YouTube
unique web searches
Google AdWords
Google Apps
Google Earth
Google News
Google Spreadsheets
Graves,Michael
Gray, David
Greenpeace
Gretzky,Wayne
Gucci bag anecdote
H&M (Sweden)
HALO
Harcourts Real Estate
HarleyDavidson Motorcycles
Harried Leisure Class, The (Linder)
Harrington, Tim
Harris Interactive
Harris,Waldo
Harrison, John
Harvard Business Review
Hayward, Andy
Hear Music see also Starbucks
Heart Foundation
Heckler, Steve
Hempel, Ralph
Here It Goes Again (song and video)
Hewlett Packard (HP)
high net-worth customer
Hippel, Eric von
Home Depot
home loan market
Honda
Acura
Hong Kong
House
HSBC
Huffington, Arianna
Hugo Boss boutique
human rights abuses
hybrid car technology
hydrogen fuelling station
hydrogen powered cars
see also BMW
hypertag technology
Hyundai
IBISWorld
IBM
IDEO (US design firm)
IGA
IKEA
Illy Coffee
IMD (International Institute for Management Development)
Immelt, Jeffrey
increasing complexity see also forces of change
increasing expectations see also forces of change
Independent Grocers Australia see IGA India
call centres
India's National Association of Software and Service Companies (NASSCOM)
Inditex
individual's power in marketplace
ING Direct
InnoCentive
Innovation Design Lab of Samsung (IDS)
InnovationJam
InnovationXChange (IXC)
Institute of Design (Illinois Institute of Technology)
Institute of Environmental Health
Intel
intellectual property, challenges with
internationalisation
'Internet Tidal Wave'memo (Bill Gates)
internet video distribution network
iPod see Apple
Irwin, Steve
iTunes see Apple
Jackson, Peter
Jackson, Richard
Jaguar
Japan
Jefferson, Richard
Jetstar
Jobs, Steve
Jogging (pamphlet and book)
Jokamiehen Idol (People's Idol)
Jones Soda
Joneses, The (real estate agency)
JP Morgan Chase
Jupiter Research
Kearney, Grant
Key Account Management and Planning (Capon)
Key Note
K-Mart
Knight, Phil
Kodak
Kodak DCS100
Konica Minolta
Koopa
Laliberté, Guy
Lamborghini
landline phones
language, in story
lateral accountability see accountability in business
lead-user product development
LeBron, James
Lee, Kun-Hee
Legion Interactive
legislation
Sarbanes-Oxley Act of (SOX)
Lego
Mindstorms Lego
Mindstorms NXT
Mindstorms Users Panel (MUP)
open-source software development
Lend Lease
Lenovo
LeRoy, Jeff
Levin, Jordan
Levinson,Wendy
Lewis, Peter
Lexus
Linden Lab
Linder, Staffan B.
Linux
Lloyds TSB
Lonely Planet
Lord of the Rings trilogy
L'Oréal
Lotus Connections software
low net-worth customer
Lundgren, Gilles
luxury car manufacturers
luxury car market
Lydiard, Arthur
McCartney, Paul
McCartney, Stella
McDonald's
McEnroe, John
McGrath, John
McGrath Real Estate
Macartney-Snape, Tim
Macquarie Bank
Macquarie Fund Manager
Madonna
Manchester United
Manpower
market-changing companies
market crowd, differentiation from
market trends, change in
mass personalisation
Maunsell Australia
media, integration with entertainment
medium net-worth customer
Mercedes-Benz
&
nbsp; Airport Express
Metropolitan Transit Authority
MGM Grand
Microsoft
competing for market dominance
Xbox
Xbox
Xbox Live Arcade
MIDAS (Mining Data at
Stanford)
Midem
mindset flexibility
Mini Cooper
Minolta D Image EX-1500
Mirage casino hotels
Mission Impossible
MIT Media Lab
Mizrahi, Isaac
mobile phones
Moon, Sheryle
Morgan, Todd
Morita, Akio
mortgage brokers
Mortgage Choice
Motwani, Rajeev
Mp3 players
MSN
Mulally, Alan
multiplayer online games
Murdoch, Rupert
Murray, David
My
MySpace
distribution/promotion tool
social network tool
NAB
Napster
National Institute for Strategic Technology Acquisition and Commercialization
National Science Foundation (US)
NBA
NBC
NBC Universal
NBC Universal–News Corp
network
Negroponte, Nicholas
'neojobs meeting'
Netflix
Cinematch algorithm
Netgear
Netscape
New South Wales Department of
Energy
new technology
customer participation in
modernising existing campaigns using
online multiplayer games
rebirth of the middleman
web 2.0
web 3.0
web 4.0
New York Auto Show
New York Police Department
New York Times, The
New Zealand Commerce Commission
New Zealand District Court
News Corporation
Fox Interactive Media
purchase of MySpace
Newton PDA
nextag.com
Nike
history of
marketing strategy
19 Management
Nintendo
Nintendo DS
Nintendo Wii
Nissan
Maxima
technology sharing
Norcross, John
Norris, Ralph
Northern Telecom
NPD Group
OK Go (band)
Olay Regenerist
Oldham, Todd
Omidyar, Pierre
online gaming see also new technology
online grocery shopping
open-source model
contests and prizes
vs. command-and-control model
Oppenheimer, Peter
O'Reilly, Tim
Origin Energy
Otellini, Paul
outsourcing work
China
Czech Republic
India
overlap of physical and virtual
networks
oversupplied markets
Page, Larry
Parsons, Lee
Parsons,Matt
patents
PayPal
Pelosi, Nancy
Peper, Ed
Permission Marketing (Godin)
'Peter Sheahan Live'
petrol stations
brand loyalty
convenience store combination
Pew Research Center (US)
Phillips,Wes
Philips
Photo Marketing Association of Australia
Pine, Joseph
PlayStation see Sony